Terms of Service

Last updated: 15 July 2026

These terms apply to your use of sanbisretreats.com.au, any booking you make with us, and any communications you receive from us. By using our website or making a booking, you agree to them.

Sanbis Retreats is a registered business name of The Trustee for Panakera-Thorpe Family Trust (ABN 77 571 860 759), a boutique property management and styling company operating on the Fleurieu Peninsula, South Australia. In these terms, “Sanbis Retreats”, “we”, “us”, and “our” refer to that entity.

1. About our services

We manage and style short-term rental properties on behalf of their owners. When you book a property through us, you’re entering into a booking agreement for that property. We act as the manager and your point of contact throughout.

Property descriptions, photographs, and amenities are provided in good faith and kept as accurate as we can. Minor variations can occur — furnishings and styling are updated from time to time.

2. Bookings and payment
  • A booking is confirmed only once you receive written confirmation.
  • Bookings can be made in two ways:
    • Direct, through our website — availability calendars and booking widgets on our property pages are provided by Hostaway, our booking and property management platform. These bookings are governed by these terms.
    • Through Airbnb or another listing platform — these bookings are governed by that platform’s own terms, cancellation policy, and payment process, in addition to any house rules for the property.
  • Payment terms, deposits, and the balance due date are set out at the time of booking.
  • Prices are in Australian dollars and include GST unless stated otherwise.
  • We reserve the right to decline or cancel a booking where information provided is inaccurate, where the booking breaches these terms, or in exceptional circumstances beyond our control.
3. Cancellations

Cancellation terms vary by property and are specified on the listing page and in your booking confirmation. Please review them before you book.

Our cancellation policies align with Airbnb’s standard policy tiers (such as Flexible and Moderate). The tier that applies to your stay is shown on the relevant listing.

If you booked through Airbnb or another platform, that platform’s cancellation process applies.

4. Guest responsibilities

When staying at one of our properties, you agree to:

  • Provide accurate guest numbers and not exceed the maximum stated
  • Treat the property and its contents with care
  • Comply with any house rules, including noise, parking, and pet policies
  • Not use the property for parties, functions, or commercial purposes without prior written approval
  • Report any damage or faults promptly

You’re responsible for any damage or loss caused during your stay beyond fair wear and tear. Additional cleaning or repair costs may be charged.

Check-in and check-out: Check-in is generally after 3:00 PM and check-out before 10:00 AM. Early check-in or late check-out may be available on request, subject to availability, and additional fees may apply.

Security cameras: Some properties have exterior security cameras at the entry. These are disclosed on the relevant listing. There are no cameras inside any property.

5. Liability

To the extent permitted by law, we’re not liable for any indirect or consequential loss arising from your stay or your use of this website. Nothing in these terms excludes rights you have under the Australian Consumer Law.

6. Intellectual property

All content on this website — photographs, copy, branding, and design — belongs to Sanbis Retreats or is used under licence. Please don’t reproduce it without our permission.

7. Privacy

Your personal information is handled in accordance with our Privacy Policy: https://sanbisretreats.com.au/privacy-policy/

8. SMS Terms of Service

8.1 Program description

Sanbis Retreats operates a transactional SMS program. We only send messages relating to your booking. Messages may include:

  • Booking confirmations and payment reminders
  • Check-in and check-out details, access codes, and property information
  • Guest support and responses to your enquiries

We do not send marketing or promotional SMS.

8.2 Consent

You opt in by providing your mobile number when you make a booking or submit an enquiry through our website, or by texting us directly. Because our SMS messages relate only to bookings you’ve made or enquiries you’ve sent us, we don’t send SMS to anyone who hasn’t contacted us or booked with us.

8.3 Message frequency

Message frequency varies depending on your booking. You’ll typically receive up to 5 messages relating to each booking. We don’t send recurring or scheduled messages, and we don’t message you between bookings.

8.4 Cost

Message and data rates may apply. Standard rates from your mobile carrier apply to any messages you send or receive. Sanbis Retreats does not charge for SMS messages.

8.5 How to opt out

Reply STOP to any message to stop receiving SMS from us. You’ll receive one confirmation message, and then no further messages. You can opt back in at any time by texting START to the same number, or by contacting us.

Because our SMS messages are booking-related, opting out means you won’t receive check-in details, access codes, or other stay information by text. Opting out doesn’t cancel your booking — we’ll contact you by email or phone instead.

8.6 How to get help

Reply HELP to any message for assistance, or contact us at hello@sanbisretreats.com.au or 0414 579 772.

8.7 Carrier liability disclaimer

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages depends on your carrier’s network and is not guaranteed. Neither Sanbis Retreats nor any participating carrier is responsible for messages that are delayed, undelivered, or received out of order.

8.8 Supported carriers

Our SMS messages are delivered via Twilio and supported by major Australian carriers, including Telstra, Optus, and Vodafone. Carrier participation may change without notice.

8.9 Privacy

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services. Our full Privacy Policy is available at https://sanbisretreats.com.au/privacy-policy/.

9. Changes to these terms

We may update these terms from time to time. The current version will always be available at https://sanbisretreats.com.au/terms-of-service/.

10. Governing law

These terms are governed by the laws of South Australia.

11. Contact us

Sanbis Retreats
The Trustee for Panakera-Thorpe Family Trust
ABN 77 571 860 759
Email: hello@sanbisretreats.com.au
Phone: 0414 579 772
Address: 3/3 Rainbird Court, Aldinga Beach SA 5173