Privacy Policy

Sanbis Retreats is a registered business name of The Trustee for Panakera-Thorpe Family Trust (ABN 77 571 860 759). In this policy, “Sanbis Retreats”, “we”, “us”, and “our” refer to that entity.

Sanbis Retreats respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and who we share it with. It applies to our website (sanbisretreats.com.au), our booking process, our email and SMS communications, and our guest and owner services.

We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. What we collect

If you’re a guest or enquiring about a stay:

  • Name, email address, phone number, postal address
  • Booking details — dates, property, number of guests, special requests
  • Payment information (processed by our payment providers — we don’t store full card details)
  • Identification documents where required for a booking
  • Communications between you and us
  • Footage from exterior security cameras at properties that have them (entry cameras only — never inside a property, and never in private areas). Cameras in use are disclosed on the relevant property listing.

If you’re a property owner or enquiring about our management services:

  • Name, email address, phone number
  • Property address and details
  • Financial and banking details required to remit your income
  • Communications between you and us

If you visit our website:

  • IP address, browser type, device information
  • Pages viewed and time spent, via analytics cookies
  • Information you submit through forms

If you opt in to SMS:

  • Your mobile number and your consent record (date, time, and method of opt-in)
2. Why we collect it
  • To take, confirm, and manage your booking
  • To provide guest support before, during, and after your stay
  • To manage properties on behalf of owners
  • To send booking confirmations, check-in details, and service messages
  • To send marketing emails or SMS where you have opted in
  • To respond to enquiries
  • To improve our website and services
  • To meet our legal, tax, and record-keeping obligations
3. Who we share it with

We do not sell, rent, or trade your personal information to anyone.

We share your information only with the service providers we need in order to operate, and only to the extent required:

Hostaway — Our booking and property management platform. Availability calendars and booking widgets on our property pages are provided by Hostaway, and your booking details, contact information, and guest communications are stored and handled within it. Hostaway’s privacy policy: https://www.hostaway.com/privacy-policy/

Airbnb — Many of our properties are also listed on Airbnb. If you book via Airbnb, your information is handled under Airbnb’s own privacy policy, and we receive the booking and guest details Airbnb shares with us as host.

ActiveCampaign — Managing our email subscriber list and sending email communications you’ve subscribed to.

Twilio — Delivering SMS messages you’ve opted in to receive.

Stripe — Processing payments securely. Stripe handles your card details directly — we don’t store full card numbers.

VentraIP — Hosting our website.

Cleaning and maintenance contractors — Only the details needed to service a property around your stay.

Property owners — Booking and occupancy information relating to their own property.

We may also disclose information where required by law, or where necessary to protect our rights, safety, or property.

SMS data — specific commitment

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Your mobile number and SMS consent are used only to send you messages about your booking. They are never used for marketing, never sold, and never passed to any party other than Twilio and the carriers required to deliver the message to your phone.

4. Overseas disclosure

Some of our service providers store and process data outside Australia. Specifically:

  • Hostaway is operated from Finland and processes data within the EU and elsewhere
  • Twilio and Stripe are United States companies and process data in the US and other locations
  • ActiveCampaign is a United States company
  • Airbnb processes data in the US and elsewhere

By providing your information, you consent to it being disclosed to these providers overseas. Where we disclose your information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

5. Cookies

Our website uses cookies to make the site work, remember your preferences, and understand how the site is used.

Some cookies are placed by third parties whose tools run on our pages — including the Hostaway booking widget on our property pages, ActiveCampaign (our signup popup), and Stripe (payment processing). These providers may set cookies when you interact with those features.

You can disable cookies in your browser settings, though parts of the site — including the booking calendar — may not function properly if you do.

6. How we store and protect it

We take reasonable steps to protect your information from misuse, loss, and unauthorised access — including secure platforms, restricted staff access, and password protection. No system is completely secure, but we treat your information with the same care we treat the properties we manage.

We keep your information only as long as we need it for the purposes above, or as long as the law requires.

7. Your rights

You can:

  • Ask what personal information we hold about you
  • Ask us to correct anything inaccurate
  • Ask us to delete your information, where we’re not legally required to keep it
  • Unsubscribe from marketing emails at any time via the link in any email
  • Stop receiving SMS at any time by replying STOP. Note that our SMS messages are booking-related, so opting out means check-in details and access codes will come by email or phone instead.

To make a request, email us at hello@sanbisretreats.com.au. We’ll respond within 30 days.

8. Complaints

If you think we’ve mishandled your information, contact us first at hello@sanbisretreats.com.au and we’ll work to resolve it. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

9. Changes to this policy

We may update this policy from time to time. The current version will always be at https://sanbisretreats.com.au/privacy-policy/, with the last updated date at the top.

10. Contact us

Sanbis Retreats
The Trustee for Panakera-Thorpe Family Trust
ABN 77 571 860 759
Email: hello@sanbisretreats.com.au
Phone: 0414 579 772
Address: 3/3 Rainbird Court, Aldinga Beach SA 5173