You have questions?
We Have Answers
For Guests
What are the check-in and check-out times?
Generally, check-in is after 3 PM, and check-out is before 10 AM. However, we can sometimes accommodate early check-ins or late check-outs based on availability (additional fees may apply).
Is there a minimum night stay requirement?
Minimum stays vary depending on the property and time of year. Peak season or weekends may have longer minimum stays. Please refer to the specific listing for details.
Do the properties come with linens and towels?
Yes, all our properties provide fresh linens, towels, and basic toiletries for your convenience.
What is your cancellation policy?
Our cancellation policy is in line with Airbnb's standard policies (e.g., Flexible, Moderate). You can find detailed information on the listing page and in your booking confirmation.
Do you provide any additional services, such as airport transfers or in-stay cleaning?
We can recommend airport transfers and tours. Please contact us for more details. In-stay cleaning can be arranged for an additional fee. Please contact us during your stay if you wish for this to be organised.
For Owners
How do you handle guest bookings and inquiries?
We take care of all guest communication, bookings, and inquiries through booking platforms and our own management system. We strive to respond promptly and professionally.
Do you handle cleaning and property maintenance?
Yes, we have a network of trusted cleaners and maintenance professionals. We'll ensure your property is meticulously cleaned between stays and take care of any necessary repairs or upkeep.
How do you market my property?
We create professional listings on Airbnb and other platforms, as well as allowing for private bookings. We optimise them for search, use high-quality photos, and actively promote your property to maximise bookings. We also advertise regularly on our social media platforms.
Can I still use my property for personal use?
Absolutely! You can easily book your own stays anytime through the Owner’s Portal.
Do you help to style my home to get it guest ready?
Yes we do! Our in house stylist, Corinne, alongside our Creative Director, Krystal are available to help style your home to get it ready!
Don’t see your question?
Still have a question? Feel free to email:
hello@sanbisretreats.com.au
